Customer Experience Features

• Natural language capability – customers can pose questions in a natural intuitive manner.
• Top answer promotion
• Custom capture forms
• Decision trees lead customers to the info they want – or you want them to have
• Serve up documents, forms, web pages, ads and direct answers
• Direct submission to your CSRs of any unanswered question
• Check out SilverCloud in Action

Customer Experience Tools

• Superior management--SilverCloud Work Queues manage, monitor and escalate all customer queries and needs, including unanswered questions, product inquires, customer issues, contact submissions and more.
• High Performance--Fast capture of new questions to your knowledgebase. SilverCloud grows and gets better as it’s used!
• Organizational Improvement– See results
• Reporting and Analytics--Keep the pulse of your customers. SilverCloud knows what customers are asking and what problems they are having.
• Brand Integrity– SilverCloud becomes part of your brand – and reinforces it!
• Email Management – reduce email and manage it so nothing falls through the cracks.
• Prospect building – Easily capture leads and prospects online.
• Extendibility--API integrates with other channels and apps
• Data Mining--Collect, query and extract any customer data for marketing and analysis
• Rapid Implementation--Fast (2 day) rollout – SilverCloud’s SWAT team comes onsite to train, integrate and rollout. Near-instant ROI!
• Fully SAAS--No IT resources needed.